We at sunny garden would like to ensure that all our customers are well informed with our policies and sales. We hope this faq will be able to assist you further understand the nature of our business.
1. What and why our flowers?
We almost have every type of flower based on periodical seasons. If you have made reference to our avant garde collection, nothing is impossible to us. At this moment, we have limited pictorial samples because we believe in personalization. Hence, the visuals are merely a guideline to your selection. We always prefer to communicate verbally to further understand the needs for the occasion.
2. Why the price?
Most of the flowers used for our floral arrangement are imported from various countries to ensure quality and customer satisfactory.
3. Why a different price during festive seasons?
The price of our flowers purchase during peak seasons is exceptionally higher because of the demands from our suppliers. Hence, some of our products will be marginally revised based on the supplier’s fee.
4. What is the difference between imported and local flowers?
5. What is our delivery policy?
a. Delivery Areas are confined to the vicinity of KL and PJ only
b. If you need a specific time for your order to show up, we would prefer to be informed 2 days in advance to ensure quality, deliverance and schedule adherence.
c. We also deliver during Public holidays. As we foresee a hectic schedule on most Public Holidays, specific time request (item b) will not be offered to avoid disappointment.
d. Apart from time specification, most deliveries orders will be executed after 12 noon everyday.
6. Does the price displayed include delivery charges?
Yes.
7. Payment channels
Most of our payment processing is being outsource to sure the interest of our customers. Therefore, we have selected Ipay88 for all credit card transactions and the list of banking facilities for balance transfer for those who does not wish to use their credit card. Please n0te that your Payment is processed by Mobile88.com Sdn Bhd. Hence, the transactions details will be shown on your Credit Card / Bank Statement as Mobile88.com Sdn Bhd.
8. What is the payment procedure?
As soon as you select your preferred selection, please click on the price tag of our product and proceed to fill in the necessary details. You will also be required to enter an existing email address which our payment vendor will send a notification of our receipt.
How secure is your online payment?
Ipay88 is SSL secured. Hence, you should not worry about your risk of your credit card details exposure as it complies with the most basic fundamentals for online transactions.
9. How do I know if my order has been placed?
An order will be executed once we receive payment from the respective purchaser. Therefore an order placed does not mean that it will executable. Hence, our advise to make ample time for reservations and payment.
10. What is your refund policy?
Shall you feel that your purchase is dissatisfactory to your expectations, please notify us immediately as our end products are delicately perishable. Your dispute will be evaluated upon our discretion of a case to case basis. We will either offer you a refund or a replacement equivalent to the amount of the purchase. Should you choose for a refund, 7% of the purchase price will be withheld for necessary transaction charges. The reversal period to refund your purchase will take a maximum of 14 working days.
11. What if the flowers I wish to purchase is not available?
If the type of flowers, especially exotic ones are not available, we will propose the closest match of value and assembling to the ones according to the order. Again, we are very much personalized to be different from the rest. Therefore, we always try to surprise and please our customers.
12. Can I cancel my order?
Yes. However, please ensure that you inform us at least 24 hours before the delivery day.
13. How confidential is my identity if I choose to send gifts anonymously?
We keep all customers’ details strictly confidential at all times. If there is a need to expose the purchaser’s details, it would be exceptional with official documented disputes.
